From Leaks to a Lasting Solution: Skip’s Roof Restoration with Churchill USA
At Churchill USA, we know that home restoration isn’t just about fixing a roof—it’s about giving homeowners peace of mind. Skip and his family experienced this firsthand when they faced major leaks and needed a long-term solution.
The Problem: Persistent Leaks and a Roofing Mystery
Skip was referred to us by a fellow homeowner after dealing with major leaks in his synthetic tile roof. The first step was figuring out the root cause. Was it a factory defect? Poor flashing installation? Something else?
We worked directly with the tile manufacturer, meeting with them multiple times to get to the bottom of the issue. After thorough inspections, they determined the tiles weren’t defective—the real culprit was hail damage.
The Challenge: Manufacturer vs. Insurance
Once we confirmed hail damage, we pivoted to working with insurance to explore coverage. But we knew there was a risk—manufacturers and insurance companies often point fingers at each other, leaving homeowners stuck in the middle. That’s exactly what happened.
The manufacturer wouldn’t take responsibility since there was no defect, and the insurance company was hesitant to cover the full cost, creating a frustrating stalemate for Skip and his family.
The Solution: Taking Control of the Restoration
With the leaks worsening and no clear resolution from insurance or the manufacturer, Skip—who, as a lawyer, knew how long these disputes could drag out—made the decision to move forward on his own terms. He and his family chose to replace their synthetic tile roof with a standing seam metal roof, ensuring long-term durability and protection.
More Than Just a Roofing Project
While the project itself was a success, what stood out most was the connection we built with Skip and his family. Conversations about parenting, finances, and life turned what could have been just another roofing job into a meaningful experience.
At Churchill USA, the best part of what we do isn’t just restoring homes—it’s building lasting relationships with the homeowners who trust us.
If you’re facing roofing challenges and need a team that puts your best interests first, let’s talk. We’re here to help you navigate the process and deliver a seamless, expert-driven restoration.
📞 Contact Churchill USA today to get started.
